Welcome to our dedicated platform for all facets of client onboarding, technical support, and custom project inquiries. This serves as an ideal initiation point, whether you are considering the launch of a new project from inception, require ongoing maintenance for an existing platform, or are in pursuit of specialized solutions tailored to your distinct requirements.
Within this section, you will discover comprehensive information regarding our services, including the specific offerings we provide, as well as our operational policies that delineate our procedures.
Furthermore, we have delineated our support workflows to ensure you possess a clear understanding of the steps involved in accessing assistance or commencing a project.
Our objective is to facilitate a seamless experience from the beginning, empowering you to harness our expertise for your success.
FREELANCER URL: https://www.freelancer.com/u/Fukso20
1. Hire for Custom Freelance Projects
Services Offered
Full Stack Web Development: Custom website creation, Webflow, Content, Policy, SEO Optimization, Marketing, Social Media Network, E-Commerce, Mobile App and WordPress implementation, web app architecture, and database management.
UI and UX Interface Design: User journey mapping, wireframing, desktop and mobile interface design in Figma.
Technical SEO and Optimization: Core Web Vitals performance tuning, page speed fixes, structured data setup, and technical site audits.
Onboarding Process
Inquiry Submission: Complete the project form with your goals, budget range, and timeline expectations.
Discovery Consultation: A 30 minute video call to review requirements, technical feasibility, and strategic direction.
Proposal and Agreement: Review the clear scope of work, milestone breakdowns, and cost breakdown before signing.
Project Kickoff: Deposit payment locks in development dates, followed by workspace setup and asset transfer.
Rates and Payment Terms
Fixed Fee Projects: Standard approach for defined scopes. Requires a 50 percent initial deposit and a 50 percent final payment upon project approval.
Hourly Consulting: Billed at an hourly rate for open ended consulting, code reviews, and quick fixes.
Retainer Contracts: Monthly dedicated hour packages reserved for ongoing development and strategy needs.
2. Client Support and Maintenance
Support Channels and Availability
Standard Operating Hours: Monday through Friday, 9:00 AM to 5:00 PM EST.
Email Support: uniwebsitesolution@gmail.com for account queries and non urgent adjustments.
Client Portal: Active clients gain access to a dedicated dashboard for real time task tracking and milestone updates.
Response Times and SLAs
Standard Inquiries: Replied to within 24 to 48 business hours.
Active Projects: Replies within 4 to 12 hours during standard business hours.
Urgent Production Bugs: Retainer clients receive priority support with same day emergency response protocols.
Maintenance Plans
Ongoing support packages include software updates, security monitoring, daily site backups, uptime monitoring, and monthly content tweaks.
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